- TouchPal Privacy Policy -

This privacy policy is provided by Shanghai ChuLe (TouchPal) Information Technology Co., Ltd. ("TouchPal") and applies to TouchPal Keyboard, including our mobile apps and other various cloud-based services. It may be helpful for you to understand what kind of data we collect and how we use them. To provide you better keyboard experience, we collect data anonymously on the way you interact with TouchPal Keyboard and data on the performance of TouchPal Keyboard. We take your privacy and data security seriously. We put forth a lot of effort to keep the data that we collect as safe as possible and use them in a proper way.

1. Data and Usage

Here is some information about what kind of data that we collect or record at the way you interact with our application.

Data that we collect or record:

We may collect information concerning the words and phrases that you input (e.g. an input sequence, the application's name which TouchPal Keyboard is applied in, a selected candidate word/phrase, words/phrases added to the dictionary) and import them into your own user dictionary. We may learn and collect your own wording from your inputted text messages (SMS or MMS), in order to help us providing you a faster and more precise prediction (including the popup smiley prediction). We may collect and import your contact names into your own user dictionary, so that you can type your contact names faster. We may also collect your contact person’s phone number(s) in order that you can dial to him/her directly when you input the contact person’s name.

We may collect the way you use TouchPal Keyboard (e.g. how often you use each keyboard layout, a status of other similar product that you have installed, how often you use each function inside TouchPal Keyboard). We may collect your device type information (e.g. IMEI, MAC, Android ID, device manufacture, device model, screen resolution), so that we can provide you a product more suitable with your phone by activating each mobile. Such activation information may be uploaded to the server. We may collect location information (e.g. Locale data, IP data, GPS information) to assist us to orientate the region or country that you are located. Then we are able to improve the prediction with different trends words according to different location, and to provide you with relevant location based services, such as local weather information and POI (point of interest). We may also collect your usage information of relevant apps on your mobile phone, so that we can optimize the use experience of TouchPal Keyboard.

We may record your email address after you feedback is sent through your email address. Your device type and API level may be automatically filled into the draft message in order to help us troubleshoot your problem. But you may remove the device info manually.

You may register a TouchPal account through your existed Google account, Facebook account, Twitter account and your TouchPal account may be recorded in the server.

You are able to purchase goods or service inside the product. For those purchases completed by a third service, e.g. Google Play Billing, only trading statuses may be recorded.

For using the smart reply function of TouchPal Keyboard, you shall grant us accessibility commission, and we will access and collect your inputted text messages from certain chat applications. We will learn and access the information you clipped or copied from your clipboard in order that we can extract useful information for you to achieve the quick copy paste function of TouchPal Keyboard.

Data that we do not collect:

We will not collect or record your pin code entered in a password field, or your credit card entered in a secure text filed for whatever reason.

We will not collect or record other contact information except contact names and their phone numbers.

2. Data Transfer, Storage and Disclosure


If you log in your TouchPal account, your user dictionary is periodically transferred over encrypted channel to our servers. For those VIP users, your user dictionary may be stored in the server automatically, so that you are able to synchronous your own user dictionary whenever and wherever you need.

All data transferred by us between your device and our services is encrypted.


All TouchPal Keyboard user data stored is fully encrypted and governed by applicable privacy protection laws.


We will not disclose your personal information or any other data that we collected or recorded to any third party unless you have consented to such disclosure or where we are required to do so by law.

3. Access and Usage

We may need a network access to detect whether your device is online and what kind of network is connected. In an online situation, a version test is preformed to detect whether it is the latest version and the latest popular words may be updated to your dictionary. You may also access to our product store and may download different language packs or curve data packages from the server.

We may need a run-at-startup access. Once startup, a version/dictionary test may be carried on and contact names may be imported into your own user dictionary.

We may need a vibration-control access to realize a vibration by pressing each button in TouchPal Keyboard, in order to provide a better user experience.

We may need an access to install or uninstall shortcuts on the desktop of the device.

We may store auxiliary files related with TouchPal Keyboard on your SD card and read them from your SD card. We promise that we will not obtain other information unrelated with TouchPal Keyboard from your SD card.

4. For the First installation

TouchPal Keyboard provides a smart prediction technology by learning the way you input. Upon the first installation, an access to your SMS/MMS message is required to establish a base for your personalized language model.

5. Policy Changes

Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy.

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